We offer free shipping for all orders within the United States. (It’s our little way of saying thank you for choosing our brand!)

For our international orders, the shipping fees vary based on the order value and the destination country. 

Now, let's talk about timing. Our team works efficiently to get your order ready. For items in stock, we usually take about 1-2 days to process your order. Keep in mind, this processing time is just our prep period – it doesn’t include the actual shipping time.

To get a clear idea of when you can expect your order to arrive, please refer to the table below.

This will give you a good estimate, factoring in both processing and shipping times.

We're committed to ensuring your order reaches you as soon as possible, so you can start enjoying it right away!

United States:

• Shipping Fee: Free on all orders
• Delivery Timeline: First-Class Package, 2-5 business days

Canada:

• Shipping Fee: Free for orders $60+
• Delivery Timeline: 7-14 business days

Australia:

• Shipping Fee: Depends on order value. Free for orders $350+
• Delivery Timeline: Shipping time may vary depending on the order value.

Europe:

• Shipping Fee: Free for orders $300+ via UPS, $75+ via USPS
• Delivery Timeline: 14-21 days (Shipping time may vary depending on the chosen shipping method and order value.)

United Kingdom (UK):

• Shipping Fee: Free for orders $300+ via UPS, $75+ via USPS
• Delivery Timeline: 14-21 days (Shipping time may vary depending on the chosen shipping method and order value.)
  

Shipping time may vary depending on the chosen shipping method and order value.

Please note that the shipping fees for Australia, Europe, and the UK depend on the order value, so it's essential to check the specific fees for your order when making a purchase. Additionally, delivery timelines may be subject to unforeseen delays, so it's a good idea to track your order and stay in touch with the shipping provider for updates if needed.

If your order seems to be taking a bit longer than expected, here are a few steps to help you out:

Check the Tracking Page:

Sometimes, the journey of your package can be affected by various factors like weather conditions, high package volumes (especially during holidays), or unexpected logistical challenges. Keep an eye on the tracking page for the latest updates on your order’s location and status.

1. Verify Your Address: It's always a good idea to double-check if the shipping address entered at the time of the order was correct. An incorrect or incomplete address can sometimes lead to delivery delays.
   
2. Contact Local Post or Carrier: Occasionally, the package might be held at a local post office or carrier facility. Contacting them can provide more specific information about the status of your delivery.
   
3. Reach Out to Us: If you've done all the above and still have concerns, don't hesitate to contact us at customercare@artizanjoyeria.com. We’re here to assist and ensure you receive your order as soon as possible.

We understand how important each order is and appreciate your patience as we work to get your order to you.

Absolutely! We currently ship to several international destinations, including Canada, Australia, the UK, select countries in Europe and Middle East.

For international orders shipping times may vary depending on where you are in the world, but rest assured, we do our best to get your order to you as quickly as possible.

For orders shipped outside of the US, additional customs duties and service fees may apply. These charges are determined by your local customs authority and are beyond our control at Artizan Joyeria. We're unable to predict the cost and cannot reimburse you for these charges upon delivery. (For an estimate of these additional fees, please contact your local customs office. They can provide you with the most accurate information based on your location.)

For more details on international shipping, including the specific countries we ship to, check out our Shipping Information page

As much as we'd love to meet you in person, we currently don't have a retail storefront for in-store pickups. But don't worry, we've got you covered with our shipping options! Our online store is open 24/7, so you can shop from the comfort of your home, and we'll make sure your order comes straight to your doorstep.

Tracking your order is very simple. Once your order has been shipped, we'll send you an email to let you know. To follow the progress of your shipment, visit our Order Tracking Page and enter your Order number and Email/Phone Number. This will provide you with real-time updates on the status of your order.

Whether it's a cancellation, an update, or a shipping address adjustment, we're here to help. As long as your order hasn't been processed for shipping, we can accommodate your request. Simply contact our customer support team at customercare@artizanjoyeria.com with your order details, and we'll take care of it for you. Remember to include your order number and the specifics of your request for a smooth adjustment process.

Absolutely! We stand by the quality of our pieces. If you encounter any defects or if a piece breaks within 75 days from the delivery date, we're on it – consider it covered under our warranty. Just a little note: our warranty doesn't extend to lost pieces. But for everything else, rest assured, we've got your back for those first 75 days!

No need to worry if you've misplaced the screw for your Herradura Necklace – we've got you covered! You can easily order just the screw without having to repurchase the entire necklace. 

To get a replacement screw, just head over to this link. 

While we're all about unique styles, currently we do not craft custom pieces or allow customization of our curated necklace sets and bracelet stacks. These collections are thoughtfully put together to bring out their best features. But don't let that limit your creativity! You can certainly select individual items from our wide range of offerings and mix and match to create a look that's all your own. 

At this time, we don’t provide jewelry repair services. However, we stand by the quality of our pieces. If your jewelry was purchased recently or is still under our warranty and you encounter any issues, we're more than happy to replace it. To see if your piece qualifies for replacement, please fill out this form to get in touch with customer care.

We take pride in the materials we use for our pieces! Each piece is made from hypoallergenic gold and rhodium-plated stainless steel. This means you get jewelry that’s not only durable and long-lasting but also kind and gentle to your skin.

Our pieces are designed to be non-reactive, rust-free, and resistant to tarnishing, making them ideal for everyday wear, even for those with sensitive skin. For specific details on the type of metal used in each piece, you can find all the information you need on our product pages.

We understand that sometimes a piece just doesn't click the way you hoped. No problem! Our return policy gives you 30 days to make up your mind. For a smooth return process and to know more about the conditions, just hop over to our detailed Return & Exchange Policy Page.

Got your eye on a different style or need a new size?  We offer a 30-day exchange policy to ensure you get exactly what you want. Whether it's a size adjustment or a style switch, we've got you covered. For all the details on how to make an exchange, check out our Return & Exchange Policy Page.

Crafted with love and a bit of coffee, your jewelry deserves to shine for years.

To keep your jewelry looking its best, we recommend using a polishing cloth to maintain its color and shine. Store it in its original pouch for safekeeping on those rare days you're not wearing it.

While our pieces are water resistant, they're not fully waterproof—only solid gold can claim that. We like to keep it real. So if you accidentally wear it in the shower or take a dip in the pool, don’t worry! Just remember, less exposure to water and harsh elements means longer-lasting shine.

Crafted from hypoallergenic, gold and rhodium-plated stainless steel, our jewelry is durable, rust and tarnish-free, and gentle on sensitive skin

So, you accidentally wore it in the shower or fell into the pool. No need to panic! Still, the less exposure to water and harsh elements, the better. 

Our jewelry is made of hypoallergenic gold and rhodium plated stainless steel. That makes it durable, non-reactive, rust and tarnish free, and perfect for sensitive skin.

At the moment, we're exclusively online and don't have a retail storefront. Need assistance or have questions about our products? Our customer support team is ready and waiting to answer any product-related questions you may have. And if you're not completely in love with your purchase, don't worry – we offer hassle-free returns to make your shopping experience as smooth as possible. 

Absolutely! If you're looking to give someone special the gift of choice, our digital gift cards are just what you need. They're an ideal way to ensure your loved ones get exactly what they want. You can purchase our gift cards right here.