Terms of Service
ARTIZAN JOYERIA TERMS OF SERVICE
Effective Date: September 11, 2026
These Terms of Service (“Terms”) govern your use of artizanjoyeria.com, purchases from our website, and participation in the Artizan Joyeria mobile messaging program.
The website and messaging program are operated by Artizan LLC, doing business as Artizan Joyeria (“Artizan Joyeria,” “we,” “us,” or “our”).
IMPORTANT NOTICE FOR U.S. CONSUMERS: Section 13 contains an agreement to resolve certain disputes through binding individual arbitration and a class-action waiver. It includes exceptions and a 30-day right to opt out. Please read it carefully.
1. About These Terms
Please review these Terms before placing an order or enrolling in our messaging program. By placing an order or enrolling after these Terms are presented for your agreement, you agree to the provisions applicable to that transaction or service.
Our Shipping Policy and Return Policy provide additional information about purchases. Any applicable product or promotion conditions will be disclosed before purchase.
Our Privacy Policy explains how we collect, use, and disclose personal information. Our mobile messaging terms appear in Section 11 of this same document.
Nothing in these Terms excludes or limits consumer rights, warranties, or remedies that applicable law does not permit us to exclude or limit.
2. Eligibility and Account Information
To place an order, you must have the legal capacity to enter into a purchase agreement or act with the involvement of a parent or legal guardian who can enter into that agreement.
You must provide accurate and complete contact, billing, payment, and delivery information and be authorized to use the payment method provided.
If you create an account, keep your login information secure and notify us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account.
We may restrict account access when reasonably necessary to address fraud, security concerns, unlawful activity, or material violations of these Terms.
3. Products and Product Information
Our product pages describe the materials, finishes, dimensions, and other characteristics of our jewelry. Product photographs may appear different depending on lighting and screen settings. Minor manufacturing variations may occur, without limiting your rights if a product is defective or does not match its description.
Products are subject to availability. We may update listings or discontinue products, subject to our obligations regarding existing orders.
Please follow the care instructions provided with your jewelry and on our Jewelry Care page.
4. Orders, Payment, and Cancellations
Payment is charged when you place your order. Review your selected items, delivery address, currency, and order total before submitting payment.
We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, a payment issue, or a material pricing or product-description error. If this happens, we will notify you and refund amounts due for the cancelled order in accordance with applicable law.
We will not substitute a materially different product or charge a higher price without your agreement.
You may cancel your order at any time before it ships by contacting customercare@artizanjoyeria.com. Include your order number so we can locate it promptly.
Once an order has shipped, it cannot be cancelled before delivery, but you may return eligible items under our 30-day return policy. Any additional cancellation or withdrawal rights provided by law remain unaffected.
5. Prices and Promotions
Prices are displayed in the currency indicated on the website and at checkout. Taxes, shipping charges, and other amounts collected by us are shown before you submit your order. Your bank or payment provider may impose separate fees.
Price changes apply to future purchases and do not change the price of an order you have already placed, subject to the provisions concerning material errors in Section 4.
Discounts and promotional codes cannot be combined. Each promotion is subject to its disclosed eligibility requirements and expiration date. An offer does not apply retroactively unless its terms expressly provide otherwise.
Discounted jewelry remains eligible for returns under our return policy. We do not designate jewelry as final sale.
6. Shipping, Delivery, and International Orders
We sell internationally. Available shipping destinations, methods, charges, and delivery estimates are displayed at checkout or described in our Shipping Policy.
Delivery estimates may be affected by carrier operations, customs processing, weather, and other circumstances. Any delivery commitment or remedy required by applicable law remains in effect.
Please provide a complete and accurate delivery address. Contact us promptly if you discover an error.
If your shipment is lost in transit, contact customercare@artizanjoyeria.com. We will investigate with the carrier and reship the lost order. This does not limit any additional remedy required by law.
For international orders, you are responsible for import duties, taxes, and customs charges imposed on you under the destination country’s rules, unless those amounts are expressly included or collected at checkout. Requirements and charges vary by country.
7. Returns, Exchanges, and Limited Warranty
30-day returns
We offer 30-day, no-questions-asked returns on eligible jewelry. You do not need to provide a reason for returning an eligible item.
For a return under this voluntary policy:
- Items must be unused, in new and resellable condition, and in their original packaging.
- Sets must be returned complete. Individual pieces purchased as part of a set cannot be returned or exchanged separately.
- The return must be handed to the return carrier within 30 calendar days after delivery of your order.
- Keep proof of carrier acceptance, such as a receipt or tracking scan. Creating a shipping label alone does not establish that the return was shipped.
Contact customercare@artizanjoyeria.com or follow the instructions in our Return Policy to begin a return or exchange.
Return shipping and refunds
Return postage is free for U.S. orders. For international orders, you are responsible for the cost of shipping the return to us.
For eligible returns after shipment, we refund the full purchase price actually paid for the returned items, together with any applicable taxes required to be refunded. Original shipping charges paid are not refundable, except where applicable law requires otherwise.
We do not charge a restocking fee for returns that meet our policy.
Returns are inspected when received. Approved refunds are processed through the original payment method. If that method is unavailable, contact us so we can arrange an appropriate refund in accordance with applicable law.
Exchanges are processed after the returned items are received and inspected.
75-day limited manufacturing-defect warranty
Our jewelry is covered by a 75-day limited warranty from the date of delivery against manufacturing defects.
For a manufacturing defect covered by this warranty, we provide a replacement. Contact customercare@artizanjoyeria.com with your order information and a description of the defect. We may request photographs or other reasonable information to assess the claim.
Customers are responsible for applicable postage associated with a replacement under this voluntary warranty, except where applicable law requires us to cover that cost. We will explain the postage arrangements before proceeding.
Your statutory rights
Our voluntary return policy and limited warranty are additional to your legal rights. Their packaging requirements, time limits, and postage conditions do not restrict remedies available under mandatory law for defective, misdescribed, or otherwise nonconforming goods.
Where applicable law requires us to cover return costs, refund delivery charges, or provide a different remedy, we will do so.
8. Website Use and Intellectual Property
The Artizan Joyeria name, logos, photographs, product designs, text, graphics, and other website content belong to us or our licensors and are protected by applicable intellectual property laws.
You may use the website for personal shopping and other lawful purposes. Except as permitted by law or with authorization, you may not reproduce, distribute, modify, or commercially exploit our content.
You must not submit fraudulent orders, impersonate another person, introduce malicious code, attempt unauthorized access, or interfere with the website’s operation or security.
We may take reasonable steps to prevent or stop misuse, including restricting access where appropriate.
9. Customer Reviews
When you submit a review or accompanying content for publication on a product page, you retain ownership of that content and grant us a nonexclusive, royalty-free license to reproduce, display, and format it for that purpose.
This permission allows us to publish your review on our product pages without requesting separate permission for each publication. It does not authorize unrelated advertising or social-media reuse.
You must have the rights necessary to submit the content and must not include another person’s private information without permission.
We may moderate reviews for unlawful content, spam, privacy violations, or other legitimate content standards. We do not prohibit honest negative reviews or change a review’s meaning through editing.
Private customer-service correspondence is not a public review submission.
To the extent permitted by applicable law, you agree to indemnify Artizan LLC for reasonable losses and costs, including reasonable attorneys’ fees, arising from valid third-party claims to the extent caused by infringing content you provide or your deliberate unlawful submissions. This obligation does not apply to honest negative reviews, our use of content beyond the license you grant, modifications we make that cause the claim, or our own wrongdoing.
We will promptly notify you of a claim for which we seek indemnification and give you a reasonable opportunity to participate in its defense. We will not impose settlement costs on you without your written consent, which you may not unreasonably withhold.
10. Third-Party Services and Electronic Communications
Our website uses Shopify and other service providers to support functions such as payments, order fulfillment, and customer support. Where you use a third party’s separate service, its applicable terms may also apply, without limiting our responsibilities for your purchase from us.
Links to external websites are provided for convenience. We do not control their content or practices.
We may send electronic communications needed to process an order, administer an account, or respond to a request.
Providing a telephone number for an order does not automatically enroll you in promotional text messages. Promotional messaging requires the consent described below.
11. Artizan Joyeria Mobile Messaging Terms — SMS, MMS and RCS
The program
The Artizan Joyeria mobile messaging program (“Program”) is operated by Artizan LLC, doing business as Artizan Joyeria. We use Klaviyo to operate the Program.
The Program is available to eligible mobile subscribers in the United States and Canada. These messaging terms apply to SMS, MMS, and Rich Communication Services (“RCS”) messages.
Marketing messages and consent
By affirmatively opting in, you agree to receive recurring automated promotional and personalized marketing messages from Artizan Joyeria at the mobile number you provide.
These messages may include special offers, product launches, shopping-cart reminders, browsing reminders, and back-in-stock alerts. Messages may be sent using an automatic telephone dialing system or other automated technology.
Consent to receive marketing messages is not a condition of purchase.
Browsing our website, leaving items in a cart, placing an order, or providing a telephone number for another purpose does not, by itself, enroll you in marketing texts.
We send messages only within the scope of the consent or request applicable to those messages.
Order updates and customer service
We may also send order confirmations, shipping updates, and customer-service messages when you request them or provide the consent required for those messages.
Requesting order updates or customer support does not automatically subscribe you to promotional messaging.
Frequency and charges
Message frequency varies according to promotions, your activity, purchases, and interactions with us.
Message and data rates may apply, including to messages you send in reply. Your mobile provider can explain the charges under your plan.
Message formats and availability
Messages may be delivered through SMS, MMS, or RCS depending on your location, device, messaging application, carrier, and service availability.
Where RCS is unavailable, an eligible message may be delivered through SMS instead. RCS features are not available on every device or in every location.
You must be the subscriber or authorized user of the mobile number provided and have the legal capacity or authorization required to consent to participation.
How to unsubscribe
Reply STOP to a message from us to unsubscribe.
Where available, you may also use an unsubscribe link or supported unsubscribe control. You may contact customercare@artizanjoyeria.com to request removal; include the mobile number concerned so we can identify the subscription.
We honor clear requests to stop messages and process them promptly in accordance with applicable law. You may receive a single, nonpromotional message confirming your request.
An opt-out applies across SMS, MMS, and RCS within this Program. We will not switch message formats to continue texting you after you unsubscribe.
Unsubscribing may also stop order and shipping texts sent through Klaviyo. You can use your email confirmations or contact customer care for order assistance.
You may subscribe again through a new affirmative opt-in.
How to get help
Reply HELP to a message from us for assistance, or email customercare@artizanjoyeria.com.
You may also write to Artizan LLC, 3301 NE 183rd St, Unit 406, Aventura, FL 33160, United States.
Changes to your mobile number
Please unsubscribe or notify us before changing or relinquishing the mobile number enrolled in the Program.
Providing a replacement number for an order does not, by itself, authorize marketing messages to that number.
Privacy and service providers
Our Privacy Policy explains how we handle information associated with the Program, including telephone numbers, consent records, message interactions, and opt-out requests.
We do not sell or rent mobile opt-in information or SMS, MMS, or RCS consent records, or share them with third parties for advertising, marketing, or other purposes unrelated to providing the messaging service, except where disclosure is required by law.
Information necessary to operate, deliver, and secure the Program may be processed by Klaviyo, mobile carriers, and other providers involved in delivering the service.
Where RCS uses Google’s infrastructure, Google and mobile carriers may process message content and related information to provide and secure the service and prevent spam. Google’s spam-prevention processing may include improving or training spam-detection models, as further described in our Privacy Policy.
Delivery and program changes
Message delivery depends on networks and technical availability. Messages may be delayed or fail to arrive. To the extent permitted by law, mobile carriers are not liable for delayed or undelivered messages.
We may change or discontinue the Program, including supported features or sending identities. We will provide notice and obtain further consent where required.
Program changes do not override an opt-out or authorize materially different messaging beyond the consent you provided.
Messaging disputes
Disputes concerning the Program are subject to Section 13, including its arbitration agreement, class-action waiver, exceptions, and 30-day opt-out right for U.S. consumers.
12. Website Availability and Limitations of Liability
We take reasonable steps to maintain the website but cannot guarantee uninterrupted or error-free access.
To the extent permitted by law, we do not provide additional implied warranties concerning website availability beyond those required by law. This statement does not disclaim express, implied, or statutory warranties applicable to our products.
To the extent permitted by applicable law and subject to the exceptions below, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenue, arising out of or relating to these Terms, the website, your purchases, or the messaging program, even if those losses were foreseeable or we were advised of their possibility.
For ordinary purchase-related breach-of-contract claims, and subject to the exceptions below, our aggregate liability will not exceed the amount you paid to us for the affected order. This monetary cap applies only to those purchase-related breach-of-contract claims; it does not impose a monetary cap on other claims arising from website use or the messaging program.
Neither the damages exclusion nor the monetary cap applies to fraud, willful misconduct, gross negligence, death or personal injury, or liability that applicable law does not permit us to exclude or limit. Neither provision limits required refunds, warranty repairs or replacements, or your express, implied, or statutory product-warranty rights. Neither provision limits statutory damages, remedies, or attorneys’ fees available under applicable consumer-protection, privacy, or messaging laws.
The laws of some states or countries may prohibit or restrict particular exclusions or limitations. In those jurisdictions, the exclusions and limitations above apply only to the extent permitted by applicable law, and your mandatory consumer rights remain unaffected.
13. Governing Law and Dispute Resolution
Applicable law and consumer rights
These Terms are governed by the laws of the State of Florida, except that the Federal Arbitration Act governs the arbitration agreement below. This choice of law does not deprive you of protections that applicable law does not permit you to waive.
The mandatory arbitration agreement and class-action waiver below apply to consumers residing in the United States. They do not require consumers residing outside the United States, including Canada, to arbitrate disputes or waive rights to participate in collective proceedings.
Nothing in these Terms restricts access to courts or remedies that mandatory consumer law protects.
Informal resolution
Before beginning arbitration, you and we agree to attempt to resolve the dispute informally for 30 calendar days after receiving written notice.
You may send notice to customercare@artizanjoyeria.com or Artizan LLC, 3301 NE 183rd St, Unit 406, Aventura, FL 33160, United States.
Include your name, contact information, a description of the dispute, and the resolution requested. Include an order number or mobile number if relevant and available. We will send any notice to the contact information you provided.
During this period, you and we will make reasonable efforts to resolve the dispute. Applicable filing deadlines will be paused during this period to the extent permitted by law.
This process does not prevent either party from bringing an eligible small-claims case, contacting a government agency, seeking urgent relief available by law, or taking steps necessary to preserve a claim before a deadline expires.
This dispute procedure does not delay ordinary cancellation, return, warranty, or messaging-unsubscribe requests.
Agreement to individual arbitration
Except as provided below, you and we agree to resolve disputes arising out of or relating to these Terms, our website, your purchases, or your participation in the Artizan Joyeria messaging program through final and binding individual arbitration.
This agreement applies prospectively to disputes arising from activities or transactions occurring after you accept this version of the Terms. Posting these Terms does not, by itself, establish your acceptance.
Arbitration will be administered by the American Arbitration Association (“AAA”) before one neutral arbitrator under its Consumer Arbitration Rules and applicable fee schedule in effect when the arbitration is filed. Information about the rules and filing process is available at www.adr.org.
For disputes resolved through arbitration, you and we give up the right to have the dispute decided by a judge or jury. Judicial review of an arbitration award is limited as provided by law.
Small claims and protected remedies
Either party may bring an individual claim in an appropriate small-claims court if the claim qualifies.
Either party may seek injunctive or other appropriate relief in a court with jurisdiction to protect or enforce its intellectual property rights. This exception does not restrict mandatory consumer rights or require a consumer to litigate in a forum prohibited by applicable law.
Nothing in this agreement prevents you from reporting concerns to government agencies or seeking relief that applicable law does not permit an arbitration agreement to restrict.
No right to seek public injunctive relief is waived where that right cannot lawfully be waived. If applicable law requires a claim or request for relief to proceed in court, it may proceed in a court with jurisdiction.
Procedure, location, and costs
Arbitration may proceed through written submissions, telephone, or video as permitted by the AAA rules. Any in-person hearing will take place in your county of residence or another reasonably convenient location determined under those rules.
We will pay the arbitration fees and arbitrator compensation that the AAA rules or applicable law require us to pay. Your responsibility for fees will not exceed what those rules and applicable law permit. Available fee waivers and any right to recover attorneys’ fees or costs remain unaffected.
The arbitrator may award the remedies available under applicable law and will issue a written decision explaining the award. A court with jurisdiction may enter judgment on the award.
Despite any contrary delegation in the AAA rules, a court will decide whether the parties formed an arbitration agreement and whether this arbitration agreement or its class-action waiver is enforceable. Other procedural questions will be decided under the applicable AAA rules.
Class-action waiver and coordinated claims
To the extent permitted by law, you and we agree to bring covered disputes individually, rather than as a plaintiff or class member in a class, collective, or representative proceeding.
If the AAA determines that its Mass Arbitration Supplementary Rules apply to coordinated individual claims, those rules and the applicable fee schedule will govern.
Administrative coordination under those rules does not authorize class arbitration. Each claimant’s dispute will be decided individually unless the affected parties agree otherwise after the dispute arises.
Your 30-day right to opt out
You may opt out of this arbitration agreement and class-action waiver by emailing customercare@artizanjoyeria.com within 30 calendar days after you first accept this arbitration agreement.
Include your name, an email address or mobile number associated with your interactions with us, and a clear statement that you wish to opt out of arbitration. An order number is not required. Your request is effective when timely sent.
Opting out does not affect your ability to shop with us or participate in our messaging program.
A timely opt-out means that neither you nor we are bound by this arbitration agreement or class-action waiver. A valid previous opt-out remains effective. Ordinary updates to other provisions of these Terms do not restart the initial 30-day opt-out period. Material changes to this arbitration agreement remain subject to the notice and acceptance requirements below. The remaining Terms continue to apply.
Changes, severability, and survival
Changes to this arbitration agreement apply prospectively following any required notice and valid acceptance. They will not apply to a dispute of which either party had already given the other written notice before the change.
If a provision of this arbitration agreement is unenforceable, the remaining provisions will continue to apply where legally permitted.
If the class-action waiver cannot be enforced for a particular claim or request for relief, that claim or request may proceed in court; any remaining arbitrable matters will proceed in arbitration as permitted by law.
Class arbitration will not occur without the affected parties’ agreement after the dispute arises.
This arbitration agreement survives termination of your account or messaging subscription for disputes within its scope.
14. Changes and Other Provisions
We may update these Terms prospectively by posting a revised version and effective date. We will provide additional notice and obtain agreement where required by law. Changes to arbitration are also subject to Section 13.
Updates do not retroactively reduce the rights applicable to completed purchases or expand the scope of messaging consent previously provided.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law, subject to the specific rules in Section 13.
A delay in enforcing a provision does not waive the right to enforce it later.
15. Contact Us
Artizan LLC, doing business as Artizan Joyeria
3301 NE 183rd St, Unit 406
Aventura, FL 33160
United States
Email: customercare@artizanjoyeria.com
Website: artizanjoyeria.com
For merchandise returns, please obtain the appropriate return instructions before mailing your items.