SMS Privacy Policy

Artizan Joyeria offers SMS (text message) communications to provide updates and support related to your orders, as well as exclusive access to product launches, offers, and promotions. This policy explains how we collect, use, and protect your information when you sign up for our SMS service.

1. Types of Messages You May Receive

By opting in, you agree to receive automated text messages (SMS/MMS) from Artizan Joyeria for the following purposes:

Customer Care:
Order confirmations, shipping notifications, delivery updates, return/exchange support, and general customer service.
Marketing & Promotions:
Product announcements, early access to drops, back-in-stock alerts, sales, and other promotional content.

These messages may be sent via an automatic telephone dialing system to the mobile number you provided. Message frequency varies. Message and data rates may apply.

Consent to receive messages is not a condition of purchase.

2. How to Opt Out

You may opt out of SMS communications at any time by replying with any of the following keywords:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

After opting out, you will receive one confirmation text that your request has been processed. Please note, if you’re subscribed to multiple message types (e.g., customer service and marketing), you must unsubscribe from each separately.

3. How to Get Help

If you need assistance, reply HELP at any time to receive customer care contact information.

You may also reach our support team directly at:
customercare@artizanjoyeria.com

4. How We Collect and Use Your Information

When you sign up for SMS messages, we collect your phone number and may collect your name, email address, order details, or preferences depending on how you interacted with us. We also retain your messaging history and support interactions.

We use this information to:

Deliver order-related SMS updates
Respond to customer service inquiries
Send marketing communications (if you’ve opted in)
Improve and manage the performance of our SMS program

5. Data Sharing and Protection

We take your privacy seriously.
We do not sell, rent, or share your SMS opt-in data or phone number with third parties for marketing purposes.

Your data is stored and processed through trusted service providers such as Twilio and Richpanel, who help us deliver and manage SMS communications securely and solely on our behalf.

We implement reasonable security measures to safeguard your personal data. However, no method of transmission over the internet or mobile network is 100% secure.

6. Retention and Deletion

We retain your information for as long as necessary to provide the SMS service or comply with legal obligations. You may request access to or deletion of your data at any time by contacting us at:
customercare@artizanjoyeria.com

7. Consent & Enrollment

Your consent to receive SMS messages is collected separately and explicitly through web forms, pop-ups, or checkboxes on our site. These checkboxes are not pre-selected and clearly indicate that SMS consent is optional and independent of any purchase.